What Shipping Methods Are Available?
Alterprox provides no charge shipping for order above $75 USD to most areas fo the US, and Canada. Some area of the US and Canada may not qualify for our no charge shipping service, You will be notified upon order placement if you do not qualify.
What are your shipping and return policies?
For our Return Policy, as long you are in the timeframe for the return you can contact us, let us know you would like to return it, we would email you a prepaid labels, you should see your refunds in about 7 days or less depending on your bank.
International orders do not qualify for free returns and exchanges. Duties, taxes and shipping expenses will be the responsibility of the customer. If your package is sent to us ‘collect’, it will be refused and returned to you.
Do You Ship Internationally?
Yes we do,
UK, Switzerland, France, Germany, Sweden, Denmark, Norway, Italy, Netherlands: starting at $75.00 USD
Australia & New Zealand: starting at $125.00 USD
Japan: starting at $100 USD
On overseas orders, please note that the customer is responsible for any duties, taxes and other local importation charges. International orders have a slightly longer turnaround time with 1-2 business days processing time and 5-7 business days shipping time.
We cannot be responsible for any costs in returning product from outside North America. Please note we will accept returns but the shipping and other charges will be the responsibility of the customer.
What Payment Methods Are Accepted?
We accepts all major credit cards through PayPal.
Do you accept international credit cards?
We accepts all major Credit Cards through Paypal including International.
Do you charge sales tax on any item?
If your states does then we do.
I want to return my purchase! What do I do?
For our Return Policy, as long you are in the timeframe for the return you can contact us, let us know you would like to return it, we would email you a prepaid labels, you should see your refunds in about 7 days or less depending on your bank.
How long does it take for me to get a refund?
Depending on your bank, you should see it in about 7 days or less.
How Can I Cancel Or Change My Order?
As long you are in the timeframe windows, just send us an email with your order number, we’ll email you back with a prepaid labels.
How can I get assistance if I need it?
You can contact us via email info@alterprox.com. via chat or the contact form on our website.